It still seems to be a little unclear during the reservation process of what the obligations/process is. That makes me uncomfortable. I also think that search process could be greatly improved. i.e. global search capacity across the different countries rather than having to go into each individual city/province.
So, it is an iterative process and this is a nice first attempt but it needs more refinement to truly service the needs of prospective clients. I think that you could do a lot more testing with "power users" to determine what that should look like.
Congrats on a good start though.
Paul :)
03.04.2022•Ponta Delgada
Alexandr B.
Stanar
Too long reservation workflow
09.07.2022•Budimpešta
Oleg Z.
Stanar
Poplatek (provize) za používání stránek Flatio je příliš vysoký.
11.07.2022•Prag
Jw C.
Stanar
Everything is excellent !
06.07.2022•Brno
Alfama Flats R.
Najmodavac
importante rever a comissão cobrada pela Flatio, no caso do hospede cancelar antes do fim do contrato.
03.07.2022•Lisabon
Bartoshevskyy I.
Stanar
All prefecto, but payment for service were to much.
03.07.2022•Brno
Andrew M.
Stanar
The service fee is very high!
03.07.2022•Lisabon
Andrii C.
Stanar
I did not see a Confirm reservation Button as it has the same color tone as a background
02.05.2022•Prag
Jan L.
Najmodavac
Pokud by ve Flatio pochopili, že s občany České republiky, kteří s českou firmou se sídlem v České republice uzavřeli smlouvu v Českém jazace je potřeba komunikovat v Českém jazyce, potom bych to doporučil každému.
Se službou jsem spokojen, ale představa, že všechno zvládne automat je mylná, anebo přinejmenším zdlouhavá a nekomfortní. Nekonečné čekání na osobní kontakt, v případě jakéhokoliv problému, nemluvě o nabídce komunikace v cizí řeči, vede ke značným komplikacím a nedorozuměním.
27.06.2022•Brno
Michele S.
Stanar
I'm not sure why I had to fill all the data about my birth date and personal description and who can see that information exactly
05.04.2022•Lisabon
Katarina K.
Stanar
iba teraz som si vyvtorila ucet, zatial neviem zhodnotit
19.03.2022•Prag
Jack M.
Stanar
špatný model, který neumožňuje prohlídku bytu, takže všechen risk nese platící zákazník, a to ještě platící zákazník musí vyplňovat informace o sobě zatímco pronajímatel o sobe nic nevyplnl, např. kde pracuje a pro koho, na jaké pozici, jaké má pronajímatel důvody to pronajímat, jestli se tam vůbec dá bydlet nebo je to někde na hlavní, zarušené tramvajemi a velkým provozem, a ani nevyplnil proč to pronajímá zrovna přes flatio a ne přes standardní inzerát. Je to velmi rizikové pro kupujícího a není tam vůbec možnost rizikům předejít, např. možnost přijít se podívat na ten byt než se to závazně objedná. Také tam není možnost ani zavolat a zeptat se na imise (hluk, prach, pyly, atp.), takže je to celé postavené na hlavu. Začínám i pochybovat, že vůbec ubytování přes flatio dopadne. Podezírám už dopředu podvodníky pronajímatele, dávající tam jen byty kde se nedá bydlet kvůli imisím hluku, prachu, nebo těkavých látek a je to kupování zajíce v pytli.
16.06.2022•Prag
Steve K.
Stanar
Havent used it yet
11.06.2022•Porto
Jiří H.
Stanar
Malá nabídka bytů.
10.01.2022•Prag
Antonio D.
Najmodavac
The percentage of payment is too high compared to other sites.
06.06.2022•Sesimbra
Ed M.
Stanar
Very confusing redundant stream of messages and e-mails. Lacking transparency!
02.06.2022•Albufeira
Brenda S.
Stanar
My first time I do t have an opinion yet. But your site does not give a map of location or options in filter for parking. I want to search dates in many places to see what's actually available as each time I see 1 by 1 they are not avsable on my dates. So a better search filter and maps of the area would be nice. With room rentals do you have use of kitchen send all families?
02.06.2022•Alicante
António Lourenço O.
Najmodavac
A flatio apresenta boa comunicação. Acho que os inquilinos deveriam ser verificados, e em caso de primeiras experiências deveria ser exigida uma caução elevada para prevenir comportamentos impróprios como aconteceu com o meu inquilino.
01.06.2022•Lombas
Lars G.
Stanar
Use the same exchange rates for every payment. Now the tenant has to guess by himself what the exchange rate is.
18.06.2022•Prag
Hui J.
Stanar
Ještě nevíme. Až budeme mít pronajatý byt, dáme vám zpětnou vazbu:-)
24.05.2022•Prag
Juliette R.
Stanar
Please indicate that prices can varies according to the payment method and that the amount you pay by bank transfert varies depending on the value of the money. Not everyone know that
10.05.2022•Prag
Hans K.
Stanar
It was good to inform us about upcoming duties. But you should better communicate this with the landlord since they were not coinciding with the landlord's wishes. That causes a lot of confusion. The landlord was much better organised than you assumed.
I was (and am usually) very annoyed by these platforms trying to prevent direct communication between tenant and landlord. It indicates that the platform is less interested in providing good service than with earning money.
The contract had to be changed in order to comply with changed arrival dates. Ultimately, I had to solve this directly with the landlord. That was a matter of seconds. But this does not shine a good light on the platform.
In general, I do not see the need for such platforms. For getting more customers, more well known platforms like bookings might be much more useful.
12.05.2022•Ponta Delgada
Arthur C.
Stanar
Have not been successful with a reservation yet
11.05.2022•Varšava
Laurenz V.
Stanar
I would love to have to option to send 1-2 reservation requests without being obliged by all of them. Then, i would also have no issue with paying a service fee to flatio.
But like this, I always have to wait if i have a room before trying to get another. That way, it takes so much time to find a good place to stay.