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The apartment has a hob and microwave, but no oven. The fridge is very small.
The landlord was cooperative about getting the shades and the heat pump fixed.
Rua de Santa Catarina is in the heart of the tourist district. If you like that, fine. If not, stay away.
- Bathroom is full of problems. 1. There is no hot water in the sink. I told to the host, she said she will talk to technician. For the rest 2 weeks of my stay, she didnt get back to me. Its clear that this is not new problem and she knew about that before and chose not to fix it. I had to brush my teeth in kichenette sink, which is stuck between curved wall and cabinets, and need to struggle to get in and out. 2. After a week the bathroom lights stopped working. Since the host didnt fix the water and wifi (details below) I didnt even told her. 3. The shower head hanger is broken. It was very annoying to take a shower in dark while you have to hold the shower head in one hand and my soap bottles in other hand as there is no shelf for bottles and cant hang the shower head. And all of this in dark.
On 2 occasions there wasnt enough hot water for a shower. After few minutes I had only cold water. I stayed there alone so its not like someone else took a shower before me and spent all the water.
- Kitchenette - you cant really cook there as there is no air extractor and no window. Its next to front door and windows are on the other side. If you cook, the whole place will be filled with smells and chemicals until it will reach the windows. I planned to cook there but decided not to for that reason , and had to eat outside for the whole stay.
Coffee machine doesnt work. Id be fine if at least there was kettle to make tea. but there isnt. And you cant heat water in the coffee machine since it doesnt work, so you cant make your own hot drinks. I went to closest supermarket every morning to drink there coffee. Not what I planned.
- The host is not helpfull. The biggest example is the wifi. Before I booked I asked her to check the speed, as I need to work remotely. She told me its 150mb download, and if I want she can upgrade it. 150mb is fine for me so I and booked the place. Wifi was 12mb, not 150mb. I told her, only the next day she called the provider and they reset it. It didnt help. Next day I asked her again, her reply was "I spoke with the provider, what else I can do?!". Ive stayed in more than 50 airbnbs in the past 6 years, and when there was wifi problem I always got quick helpfull response from the host. Never got reply "what else I can do?!". Well you should tell the provider to fix it, or to upgrade. Anyway, I was struggling working there and had to switch between wifi and my cellular data. I had to increase my data few times in order to work as I need.
While the location was fine, there are too many problems with this place and host. After I booked, she raised the price by 100eur. It wasnt good value for money with the old price, let alone with the higher one.
I can identify two main issues during my stay, one relatively minor, and one major with both of them tying together.
1st:
About two weeks prior to my arrival, I asked the landlady whether it was possible to check in a few hours prior to the time agreed in the contract.
In my past experience, such requests have always been accepted immediately.
In this case however, I was told I had to wait, but I didn't receive any further response on the matter. That is until I had inquired about it again 24 hours prior to arrival, when she finally confirmed this.
Needless to say, it's not a good experience to be already stressed with planning your travels and then not knowing whether you'll even be able to check in once you arrive or not.
2nd:
One day after I arrived at the property, I noticed numerous bug-like creatures moving about the kitchen and bathroom, which appeared to be cockroaches.
I informed the landlady immediately and was told that she needed to speak to the neighbors to get the roaches removed from the entire building, as they would otherwise return quickly if they were only removed from my apartment.
I was fine with this, but she never contacted me back afterwards, just like she didn't when I asked about the early check-in - seemingly a common theme here.
So I would end up getting rid of roaches multiple times a day for the first few weeks.
I then noticed that I still hadn't heard back about the matter, but was too busy to start chasing after it, especially as the roaches were getting fewer in number at this point as I was continuously removing them.
After a few more weeks they would then only appear about once a week or less.
Though living with these roaches isn't very hygienic.
They would walk over dinner plates, knives, etc...
At one point a daring soul even walked up my leg without me realizing it, but after a quick shake of said leg it quickly fell off and fled the scene - like an incredibly clumsy burglar.
Conclusion:
Unless you are interested in closely studying the behavior of roaches (whyever you'd want to do such a thing), or chasing up the landlady on something you inquired about two weeks ago, I would advise you to avoid this property.
I can confidently say that I have never experienced anything like this before in the many times I have rented apartments across Europe.
At the end when we cleaned up the spaces of the apartment where we stayed, and the owner still deducted 50 euros for cleaning, as the 'new cleaning lady' found dust.
Honestly wouldn't recommend the place at all to stay. Incorrect owner.
HOST'S REPLY:
As a host of 20 years and a superhost for more than a decade, I take any concern of my guests very seriously. This has been reflected in 80 FIVE STAR reviews for this apartment that Mr. Fodor calls ‘scam’. I was very clear from the beginning that energy usage is capped and above a certain amount there is a charge set by the government. Mr. Fodor signed the agreement and had the opportunity to change his mind before arrival. I gave Mr. Fodor a discount on the advertised rent to help with any potential overage in energy consumption. In addition I also gave him two free energy days. I am sorry that this wasn’t enough. For the record, when the apartment was handed back, the indoor temperature was 20.6 degrees.
Piso antiguo y en malas condiciones, más pequeño de lo que aparece en las fotos del anuncio. Cuando llegué seguía la comida de los antiguos arrendadores en el frigorífico y muebles. La propietaria quiso cobrarme un precio desorbitado e injusto por unos daños minúsculos en la pintura de una pared que ya estaba bastante deteriorada.
To begin with, the construction of an entire new building is taking place at the corner of the street. The non-stop noise of steel beams being cut and hammering goes on from early seven in the morning till at least 5 in the afternoon. I am not exaggerating when I say the first week was actual torture. The windows are old, and you can hear everything happening outside, from footsteps to conversations to drunk people shouting at night. This perhaps wouldn’t be a huge issue if I were a tourist out all day, but as I had already made very clear to the landlady even before moving in, I would be working from home to finish my thesis which I had to turn in at the end of the month. The owner could not have cared less nor been more disrespectful. I tried messaging her every day for over a week, and she only bothered to reply after I asked Flatio to contact her. I tried to reason with her because I could not use the (extremely expensive) apartment for the sole purpose I had rented it for. She was obviously unwilling to end my long-term stay early or at least give some sort of discount and only advised me to see Prague as my “muse,” forcing me to spend another 400 euros on an office desk at a co-working space where I could actually work and hold meetings.
After that, she completely disappeared and would only ever reply with one or two words, which wasn’t exactly helpful when I asked for help to turn the fridge on because no one had bothered to turn it on for me before my arrival. Given that the landlady does not even live in Europe, she had no clue as to how the appliances in the apartment actually work. It took a few days until her mother came over, scolding me and being as aggressive as her daughter. Believe it or not, it is not the tenant’s job to know how to turn on your appliances!
The entire experience was terrible, and I still cannot believe I paid nearly 2000 euros to be in that old, noisy, cold apartment with owners who will treat you like trash.
For the past six years, I have worked and studied remotely and stayed in probably over sixty apartments by now, and NEVER have I been treated so poorly as I was there. I left over a week early because the whole experience honestly made me depressed.
In all, the apartment has no redeeming qualities; the pictures are an unrealistic display of what you actually get, there are none of the rugs, pillows, or chairs you see in the photos, it’s actually very empty and impersonal, and the kitchen only has extremely basic appliances for a supposedly long-stay apartment. With that being said, I think it’s safe to say you would be much better off finding your muse elsewhere.
Wifi was so bad it was not usable. The landlord tried to help contacting the wifi operator but it didn't solve anything.
The parking place in the underground garage included in the offer was not available. The fee for the above-ground municipal parking was 520 EUR... There was no action from the host to solve the problem...
Big minus:
The double bed is made up of two separate mattresses so there is a hole in the center of the bed.
Minor minuses:
The mattresses are very soft, so if you like hard mattresses you will find it difficult to sleep.
A large part of the wardrobe was occupied by two broken chairs.
No desk to work at.
The ventilation system is quite noisy at night.
Big plus:
The apartment building is very nice and in a good neighborhood. Access to public transport is perfect.
Huge plus:
Large, spacious bathroom to a very high standard.
I am currently paying for getting rid of the pests on my items, for medication that I have to take for the infected bites and an alternative accommodation.
Form the pictures on the website at the time of my booking the flat looked like an one bedroom flat. Before we arrived the pictures were changed for more "true to life" ones as the flat is in fact a studio.
HOST'S REPLY:
We do check the functionality of all the equipment after every tenant leaves and we do have to query at times. All we did do was query and check with the tenant and she wasn't made to pay anything, we were just checking with her. 99% of times all is left in order, so this is rather the exception than the rule.
Though during our stay we were satisfied with communication with our landlady, after checkout we were met with abuse for allegedly living in squalor and being dirty people according to photos of incredibly minor smudges from cleaning products. We raised no issues when arriving ourselves to a place that appeared not to have been thoroughly cleaned with dust, cobwebs, less than clean baking trays, and black mould in the washing machine, so we sorted these problems ourselves. The landlady’s abuse after checkout from a long stay, in an apparent attempt to extort a €50 cleaning fee from us, was unacceptable and I would encourage anyone to think very carefully about renting here. It appears from reading other reviews this is not the first time this has happened to tenants here. Be prepared to take photos of everything on arrival and before departure, and otherwise deal with a less than understanding landlady.
This wasn't communicated beforehand, and we only got a reduction of 100 Euro per month. If you book with this landlord, then check beforehand if they are renovating the building.
The service of the agency was fast and friendly, which was good because we had countless issues (broken furniture, dirty apartment). They only react to things and don't fix problems themselves. Therefore, we had to spend a lot of time to get things fixed.
The apartment has few windows, thin walls and mysterious ventilation with weird smells. On the bright side, the location is good and the kitchen is well-equipped.
I never write bad reviews, but this time I had to make an exception to warn other renters.
Noise.
All windows and doors leading to the street are old and not sealed. Cars, motorcycles, drunks, and quarrel screams all 24 hours.
In the adjacent building, people like to on loud bass sound late evening, laugh, and party.
The building fully covered with glass is where the house looks inward. Glass reflects all sounds into the inner 2nd-floor bedroom.
Smells.
Workers tend to sit down on the porch and smoke tobacco. Doors are not sealed, and all smell gets into the hall and kitchen.
In the adjacent building with the adjacent balcony, neighborhoods smoke weed, and the smell gets into the inner second-floor bedroom.
Something wrong with the canalization and a very bad smell in the central second-floor bathroom. It gets down to the hall and kitchen. Also, the hall has uncomfortably high humidity.
Insects.
Once ants hoards started to visit flat. There are five routes where they reach. 2 holes in the floor, one in the ceiling, and two high at a window and above the wall.
You cannot leave anything in the kitchen for more than an hour as they come. Ants spread quite some decesaes and make the kitchen unusable. The landlord suggested fighting them on his own (which, as I read the contract, is not what is supposed to happen).
Likely ants for abandoned garden near.
The landlord was aware of the problem but did not prepare hosts for that.
Garbage.
Garbage is not taken away for weeks. It smells really bad.
Way to garbage is one person wide. Sometimes somebody puts their motorcycle on the way, and you just cannot throw away garbage at all.
Water.
Once all water disappeared without any notification so we could not be prepared. It was when we already had hoards of ants. It took more than 20+ hours to be fixed. We have to go to our friends to stay and wash.
Communicaiton.
We have some misunderstandings with the landlord about expectations and leave dates. I had to spend time resolving these.
Transparency.
The kitchen and hall have all transparent windows, wall size, so hard to feel cozy.
Opinion.
If you want to relax in the house or do some long-term stay, this place is not for you.
HOST'S REPLY:
Our first guests at Rua do Bom Jesus were Dzmitry and his family.
Dzmitry left an extensive review identifying several improvements that we had the opportunity to do after his check-out. He also pointed out some circumstantial issues that were mainly related with major City Council works to repave the street in front of the house that were taking place during his stay. These works finished in the first week of August, so noise, smells, garbage, water cuts and insects are not a problem at the moment.
The house is superbly located in the city center, it is a busy street during the day, but normally quiet in the evening and night.
The flat is well located, but that's unfortunately the only good point. Our stay has been very unpleasant.
- There was dust all over the place when we arrived.
- So many essential items were missing and were still missing when we left 2 months after even though we asked for several times.
- We had an extra set of keys more than a month after we arrived.
- We had to reach Martin's colleague so many times before we get services.
- Martin was absolutely non-reachable. We sent him a message informing him about the flat's issues in the few days following our arrival and never get an answer. When we finally reach him by phone, we talked to an unplesant and rude man who hung up on us two times. He doesn't care about the tenants. He only cares about profits. That's a shame.
- The furniture was so cheap that 3 beds broke during our stay just by sleeping in them. At a certain point, that was dangerous and we get as an answer a threat to pay for the beds while we were sleeping on the floor for weeks.
We paid 5000$ for such an unplesant stay, please do not make the same mistake.