Ouravilanova Beach, Pool & Garden

20th May 2024
We don’t normally write reviews, however in this occasion we feel we must.
Upon arrival at the building of the apartment is very dirty and smelly including inside and outside. The walls of the building is very dirty too. When entered the lift was very dirty and smelly
The apartment was dated, but it wouldn’t have mattered so much if it was cleaner. Floors were very dusty; Curtains were very dusty, and the windows looked never been cleaned. Bathroom mirror was not cleaned either. The small balcony was not cleaned and the table and two chairs in the balcony was extremely dirty. The living room seatings are very uncomfortable to sit and relax as it is designed only for sleeping. The pillows were very lumpy and uncomfortable to sleep on.
This was a working holiday, so the internet and the speed were very important. Upon arriving NO INTERNET. After speaking with the host, we realised that the cables for the internet was not working, and they sent us new cables. After attaching the cables, we found the internet is very slow. It was 19mg up and down (if you moved to the window) not as 100mg up and down as advertised. So was creating problems for our work.
When we arrived, the weather was cold in the nigh and the morning. We couldn’t get the AC to work. Once again spoke to the host, who told us that he tried to get the AC fixed, however the whole unit need to be replaced. He already knew this, however kept advertised as there is AC. There were no Duvets to keep us warm. It took three days for the duvet and a small heater to be delivered. By that time the weather was improving.
Two cleaners came in and arranged the duvets and gave us a small heater. Also, when leaving one of them has urinated in the BIDET, NOT THE TOILET !!!!!! and left without cleaning after
Ultimate decision was made to cut short our stay when the lift got broken down as well. We were without a lift on the third floor for 5 days and upon leaving the lift was still broken down .. When we informed our early departure and reasons to the host his response was “I AM SORRY FOR THE INCONVINENT, THERE IS NOT MUCH I CAN DO TO CHANGE THAT.
Dear Aura Vilanova, If you cannot change much of the situation then do not advertise what is not there. Due to false advertising, you may entice people but at the same time you ruin their holidays. We are hardworking people and must save our money for holidays.
What we paid for two people was quite expensive and not worth the money. We would whole heatedly WOULD NOT recommend a stay at this apartment.

This apartment is a very good example of PICTURES ARE DECEIVING, AND FALSE ADVERTISING.

Thank you for reading,

Susjedstvo
extremely noisy

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